IT that respects the patient

Managed IT and cybersecurity for medical practices, multi-location physician groups, dental, behavioral health, and PT clinics. HIPAA-aligned by default, audit-ready by design.

Profile · Medical

Compliance scope

  • HIPAA
  • HITECH
  • 21st Century Cures Act
  • State PHI Laws

Typical engagement

5–150 users · 1–12 locations

Who we usually meet

Practice administrator or practice manager wearing the IT hat. Often inherited an IT vendor that 'kind of works.' Has a healthy fear of OCR and a list of EHR pain points longer than they have time for.

Healthcare IT lives at the intersection of three uncomfortable realities: PHI is the most valuable data on the dark web, OCR fines start at $50,000 per record, and a 30-minute EHR outage can cascade into rescheduled appointments and lost revenue. We design every healthcare engagement to make HIPAA the floor, not the ceiling — so when an audit shows up, the evidence package is already on the shelf.

The medical pain points, named.

PHI breach risk and OCR liability.

Healthcare is the #1 ransomware target. A single phishing click can cost six figures in regulatory fines plus breach notification costs that scale with patient count.

EHR uptime drives revenue directly.

Every hour your EHR is down is appointments rescheduled, billing delayed, and front-desk staff explaining downtime to frustrated patients. Connectivity, server health, and EHR vendor coordination matter.

BAA management and vendor sprawl.

EHR vendor, billing service, transcription, fax, secure messaging, cloud storage — every one needs a Business Associate Agreement on file and renewed before it expires.

Encrypted communications between providers and patients.

Email containing PHI must be encrypted in transit and at rest. Patient portals need MFA. Texting between providers needs a secure platform — SMS doesn't count.

How we solve them

The C2 playbook for medical.

HIPAA-aligned baseline on every endpoint.

Disk encryption, MFA, EDR, automated patching, encrypted email gateway, and audit-log retention. Configured to the OCR enforcement reality, not the marketing brochure.

EHR uptime monitoring + vendor escalation.

We monitor your EHR's underlying infrastructure (server, database, connectivity) and own the escalation to the EHR vendor when something they control breaks. You get one phone number, not five.

Backups that survive ransomware.

Immutable cloud backups on Wasabi with 6+ year retention to align with HIPAA's record-keeping requirements. Quarterly restore tests prove it works.

BAA inventory + renewal tracking.

We maintain a living inventory of every vendor in scope, the BAA on file, and the renewal date. No more 'wait, when does this expire?' moments during an audit.

How we run it

Audit-ready every quarter.

Every 90 days we run a full HIPAA control sweep across your environment and snapshot the evidence into a folder you can hand straight to an auditor. No fire drills.

Where to start

Services medical clients ask for first.

  • Cybersecurity
    Stop threats before they cost you.
    Service details

  • Managed IT
    Your IT department, on speed dial.
    Service details

  • Data Recovery & Backups
    The 3 am insurance policy you hope you never use.
    Service details

FAQ

Medical questions, answered.

Are you a HIPAA-compliant MSP?
We sign a Business Associate Agreement with every healthcare client and operate under HIPAA Security and Privacy Rule controls. We're not the auditor — we're the people whose work the auditor is reviewing.

Do you support specific EHR platforms?
We support whatever EHR you already run — eClinicalWorks, Athenahealth, Epic, NextGen, Practice Fusion, OpenDental, etc. We don't sell or resell EHRs, which means we have no incentive to switch you off the one that works.

What happens if there's a breach?
We engage immediately, isolate affected systems, preserve forensic evidence, coordinate with your breach counsel and cyber insurance carrier, and lead the OCR notification timeline. Most clients have a tested IR retainer included at no extra cost.

Can you help with HIPAA risk assessments?
Yes — we conduct annual risk assessments aligned to NIST 800-66, document remediation plans, and track them through to closure. Auditors love finding the prior year's risk assessment with notes on what got fixed.

Do you sign Business Associate Agreements?
Yes, every healthcare engagement starts with a BAA. We also maintain a BAA inventory of every downstream vendor in your environment and track renewal dates so nothing lapses.

Ready to stop fighting your IT?

Tell us what's breaking, what's slowing you down, or what you're trying to build. We'll respond same-day with a real plan — no boilerplate sales sequence.