# Hands-on when you need them.

Most issues we resolve remotely in minutes. When you need feet on the floor — for hardware, cabling, or a sit-down with leadership — we drive.

What you get

- Zoho Assist remote sessions for fast resolution
- Same-day on-site dispatch for urgent issues
- Scheduled on-site days for routine work
- Hardware deployment + decommission services
- User onboarding + offboarding sessions

Remote-first doesn't mean remote-only. The hard problems — data center work, hardware swaps, large user rollouts, a tense conversation that has to happen in person — still need an engineer at your office. We blend the two: most tickets resolve in under 15 minutes via Zoho Assist, the ones that don't get a scheduled on-site.

## The full deliverable.

### Tier 2+ remote support.

Real engineers picking up tickets — not Tier 1 script-readers. Average response under 15 minutes during business hours, on-call coverage after hours.

### On-site visits across Alabama.

Scheduled on-site work for hardware, cabling, large rollouts, and complex troubleshooting. We cover the state from our Cullman, AL HQ — same-day reach to Birmingham metro, next-day to most of the rest.

### Standing on-site days.

Many clients book a recurring on-site day — weekly, biweekly, or monthly — for routine work, walkthroughs, and informal IT office hours for their team.

## Common questions.

### Do you charge extra for on-site visits?

No. Our contracts cover all on-site visits within our service area at no additional cost. We only charge for hardware purchases or when you add a new device to your contract (priced per device).

### How far do you travel?

Anywhere in Alabama from our Cullman HQ. For one-off projects elsewhere, we'll quote travel separately.

## Ready to stop fighting your IT?

Tell us what's breaking, what's slowing you down, or what you're trying to build. We'll respond same-day with a real plan — no boilerplate sales sequence.